NAC427A.615. Division to conduct annual review; evaluation.

     1. The Division will conduct a review of the Program on an annual basis.

     2. When conducting a review pursuant to subsection 1, the Division will evaluate:

     (a) The facility of each contractor to determine whether the facility is accessible to persons with disabilities;

     (b) A sample of the case files of recipients to determine whether the case files are maintained in compliance with all applicable policies and procedures of the Division;

     (c) The satisfaction of a sample of the recipients with the services received;

     (d) The impact of the Program on the independence of recipients;

     (e) The effectiveness of the Program; and

     (f) The delivery of services to recipients by each contractor to determine whether services were delivered in compliance with all applicable policies and procedures of the Division and the contract with the Division.

     (Added to NAC by Aging & Disability Services Div. by R019-12, eff. 9-14-2012)