NAC449.27831. Contract for services; fees; maintenance of client records.

     1. Before a referral agency may provide any services to a client, the referral agency must obtain a written contract from the client or his or her legal representative to provide the services. The contract must:

     (a) Be signed by a representative of the referral agency and the person who is paying for the services or his or her representative; and

     (b) Include, without limitation, a description of the services to be provided pursuant to the contract and all fees associated with the provision of those services.

     2. If, within 30 days after a client is admitted to a residential facility for groups, the referral of the client to the residential facility for groups is determined by the facility, the Bureau or a physician to be inappropriate, the referral agency shall:

     (a) Refund the full amount of the fee paid by the client or his or her representative; or

     (b) Assist the client with an acceptable referral to another residential facility for groups for no additional fee.

     3. A referral agency shall not receive more than one fee from a client within any 6-month period unless, during that period, the client or his or her representative requests another referral by the referral agency.

     4. A referral agency shall maintain an organized file for each client that includes, without limitation:

     (a) A copy of the needs assessment and financial assessment completed by the referral agency for the client;

     (b) A copy of the completed contract to provide the services to the client; and

     (c) Information outlining the process used by the referral agency for determining the appropriate referral of the client.

Ê A referral agency shall maintain its file of a client for at least 5 years at the place of business of the referral agency.

     (Added to NAC by Bd. of Health by R132-99, eff. 11-29-99)