NAC449.39521. Visits and telephone interviews with clients.

     1. Except as otherwise provided in subsection 3, an intermediary service organization shall, not less than once every 6 months, conduct a visit of the residence of the person with a disability or perform a telephone interview with the client to monitor the quality of care received by the person with a disability.

     2. The intermediary service organization shall document each visit or telephone interview conducted pursuant to subsection 1. Such documentation must include, without limitation:

     (a) The date of the visit or telephone interview;

     (b) Whether the plan of care is meeting the needs of the person with a disability;

     (c) Whether the personal assistant has received sufficient training to provide the services for the person with a disability; and

     (d) Whether there have been changes in the health status of the person with a disability.

     3. A client may decline to receive a visit or a telephone interview pursuant to subsection 1 by providing to the intermediary service organization a written waiver declining the visit or telephone interview. An intermediary service organization shall retain a copy of a written waiver in the record of the client.

     (Added to NAC by Bd. of Health by R167-07, eff. 1-30-2008)—(Substituted in revision for NAC 427A.826)