NAC458.158. Operators: Manual of policies, procedures and services.

An operator shall maintain a manual containing the policies and procedures of the program and the services to be provided by the program, including, without limitation, the policies and procedures:

     1. To be followed in the event of a medical emergency.

     2. For the registration and disposition of complaints by clients, participants and staff and the right to appeal without threat of reprisal.

     3. For the staff, including, without limitation, an accurate job description for each position held by an employee of the program that describes:

     (a) The title of the position;

     (b) The duties and responsibilities of the position; and

     (c) The qualifications for the position.

     4. To be used by the operator to:

     (a) Claim funds or bill for services;

     (b) Receive and record funds;

     (c) Record expenditures;

     (d) Prepare financial reports;

     (e) Maintain information for the support of claims for funds or to bill for services; and

     (f) Implement internal controls and audits, as necessary.

     5. To be used to maintain financial records of clients or participants when a client or participant is billed for services. The policies and procedures must include, without limitation, requirements that an operator shall:

     (a) Inform prospective clients and participants of financial arrangements concerning a service before providing the service;

     (b) Maintain accurate records of:

          (1) Any fees charged to a client or participant; and

          (2) Any payments made by a client or participant; and

     (c) Make the records required pursuant to paragraph (b) available to the client or participant for review upon request.

     6. To be followed to meet the requirements set forth in this section and NAC 458.163 to 458.177, inclusive.

     (Added to NAC by Bd. of Health by R120-04, eff. 10-5-2004)