NAC639.941. Written policies and procedures of operation.

     1. A pharmacy which uses a computerized system to fill prescriptions shall adopt and operate according to written policies and procedures of operation. The written policies and procedures of operation must:

     (a) Include a table of contents.

     (b) Include a description of all procedures of operation.

     (c) Include a description of the duties of each person employed by the pharmacy.

     (d) Retain each amendment, addition, deletion or other change to the policies and procedures of operation for at least 2 years after the change is made. Each such change must be signed or initialed by the managing pharmacist and include the date on which he or she approved the change.

     (e) Require a pharmacist employed by the pharmacy to review and approve the transmission of each original or new prescription to the system before the transmission is made.

     (f) Provide that only persons authorized by statute or regulation have access to the records of medication maintained by the pharmacy pursuant to NAC 639.708 and other medical information of patients.

     (g) In addition to the requirements of NAC 639.708, require the pharmacy to establish a system by which a patient may receive counseling from a pharmacist by telephone concerning a prescription filled for the patient at the pharmacy. The system must document:

          (1) The frequency of telephone calls received from patients for counseling;

          (2) The length of time it takes for a pharmacist to respond to each telephone call received; and

          (3) The number of telephone calls which never received a response by a pharmacist.

     2. A pharmacy which uses a computerized system to fill prescriptions shall, at least annually, review its written policies and procedures of operation and revise them if necessary.

     3. A copy of the written policies and procedures of operation adopted pursuant to this section must be retained at the pharmacy. Upon request, the pharmacy shall provide to the Board a copy of the written policies and procedures for inspection and review.

     (Added to NAC by Bd. of Pharmacy, eff. 7-17-96)