NAC703.626. Response to written complaint.

     1. A utility against which a complaint is made shall file with the Division of Consumer Complaint Resolution a written response to the complaint within 15 days after receiving the complaint unless, for good cause shown, the Division extends the time for responding.

     2. The response must include, without limitation:

     (a) A statement that the respondent has successfully resolved the complaint; or

     (b) A detailed admission or denial of each material allegation of the complaint and a full statement of the facts and matters of law relied upon as a defense.

     3. The response must:

     (a) Be signed by the respondent or, if represented, by its attorney or other authorized representative.

     (b) Include the full name, address and telephone number of the respondent and, if represented, the name, address and telephone number of its attorney or other authorized representative.

     4. If the respondent fails to file a response with the Division within the prescribed time, the Division shall place the matter before the Commission for a determination of probable cause. An unexcused failure of the respondent to respond to the complaint within the prescribed time shall be deemed an admission by it of all relevant facts stated in the complaint.

     (Added to NAC by Pub. Service Comm’n, eff. 1-6-84; A by Transportation Serv. Auth. by R071-98, 10-28-98)