NAC704.2565. “Significant service outage” defined.

“Significant service outage” means:

     1. For an electric utility, a forced outage of at least 3,000 customer hours or any outage lasting more than 10 hours that affects at least 50 customers.

     2. For a public utility that provides telecommunication services, is a competitive supplier that owns, operates, leases or otherwise utilizes facilities in Nevada and has more than 20,000 access lines, any outage lasting more than 30 minutes that:

     (a) In a city whose population is 20,000 or more or in an unincorporated area of a county if the population of the entire unincorporated area of the county is 20,000 or more, potentially affects at least 300,000 user minutes of telecommunication service in Nevada as defined in 47 C.F.R. § 4.7(e);

     (b) In a city whose population is less than 20,000 or in an unincorporated area of a county if the population of the entire unincorporated area of the county is less than 20,000, potentially affects at least 30,000 user minutes of telecommunication service in Nevada as defined in 47 C.F.R. § 4.7(e);

     (c) Potentially affects at least 1350 DS3 minutes in Nevada as defined in 47 C.F.R. § 4.7(d);

     (d) Potentially affects any special offices and facilities in Nevada as defined in 47 C.F.R. § 4.5(a) to (d), inclusive; or

     (e) Potentially affects a 911 special facility in Nevada as defined in 47 C.F.R. § 4.5(e). 

     3. For a public utility which provides telecommunication services and which is a small-scale provider of last resort, any outage lasting more than 30 minutes that:

     (a) Potentially affects at least 30,000 user minutes of telecommunication service in Nevada as defined in 47 C.F.R. § 4.7(e);

     (b) Potentially affects at least 500 DS3 minutes in Nevada as defined in 47 C.F.R. § 4.7(d);

     (c) Potentially affects any special offices and facilities in Nevada as defined in 47 C.F.R. § 4.5(a) to (d), inclusive; or

     (d) Potentially affects a 911 special facility in Nevada as defined in 47 C.F.R. § 4.5(e).

     4. For a water utility, any unscheduled outage resulting in water pressure of less than 5 pounds per square inch in any water distribution main that affects service to 50 or more customers or lasts more than 6 hours.

     5. For a gas utility, any unplanned outage that results in the interruption of service to 10 or more active customer accounts.

     (Added to NAC by Pub. Utilities Comm’n by R084-10, eff. 12-16-2010)