NAC704.341. Program for deferred payment of delinquent bill.

     1. Except as otherwise provided in this section and NAC 704.338, a utility shall provide a program for the deferred payment of a delinquent bill for any customer who requests the program and agrees in writing to pay:

     (a) The arrearage within 90 days after the execution of the agreement, in four equal payments, with the first payment to be made upon the execution of the agreement; and

     (b) All future bills when due.

Ê The 90-day period otherwise provided for payment of the arrearage may be extended at the discretion of the utility.

     2. If a customer who enters into an agreement for the deferred payment of an arrearage is required to pay a deposit as a condition of continuing or resuming service and:

     (a) The customer’s service has not been terminated because of the failure to comply with an existing agreement for deferred payment; or

     (b) The customer is entering into the agreement pursuant to subsection 3,

Ê the deposit and the arrearage must be included in the agreement and must be paid within 120 days, in four equal payments, with the first payment to be made upon the execution of the agreement.

     3. If a governmental agency or another entity that provides energy assistance to lower-income customers pledges or pays money on behalf of a customer who has an arrearage, the utility shall allow the customer to enter into an agreement for the deferred payment of the remaining arrearage and any deposit owed by the customer, regardless of whether the customer has entered into any other prior agreements for deferred payment pursuant to this section.

     4. Except as otherwise provided in subsection 3, a customer may not enter into an agreement for deferred payment pursuant to this section more than once during any 11-month period, unless the utility agrees otherwise.

     5. The utility may terminate service to a customer who enters into an agreement for deferred payment pursuant to this section for any failure by the customer to make payment as provided by the agreement, if:

     (a) The remaining arrearage is $50 or more; and

     (b) The utility sends written notice of its intended action to the customer at least 48 hours before it terminates service.

     6. Each agreement for deferred payment entered into pursuant to this section must:

     (a) Specify the date on which each installment is due; and

     (b) Contain a statement, in boldface type, of the right of the utility to terminate service to the customer, upon 48-hours’ notice, for any failure by the customer to make payment as provided by the agreement.

     (Added to NAC by Pub. Service Comm’n, eff. 1-5-89; A by Pub. Utilities Comm’n by R198-01, 2-17-2005; R035-11, 10-26-2011)