NAC704.3425. Visits for service and repair.

Latest version.

     1. If a customer is required to be present at a location for a service or repair visit by a utility, the utility shall arrange with the customer, by mutual agreement:

     (a) A 4-hour time span during which the visit will be scheduled; or

     (b) An alternate method of entry to the location.

     2. If a service or repair employee of the utility is unable to arrive at the customer’s location during the time span scheduled with the customer pursuant to subsection 1, the utility shall use its best efforts to provide telephonic notice to the customer.

(Added to NAC by Pub. Utilities Comm’n by R198-01, eff. 2-17-2005)

                    
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