NAC704.365. Termination of service: Designation and notification of third person.

     1. A utility shall:

     (a) Give written notice to each customer who is elderly or who is a person with a disability that the customer may designate a third person to receive notification of the pending termination of service. The utility shall give the written notice:

          (1) At the time the customer applies for service; or

          (2) If the customer applies for service by telephone, at the time the customer receives the first bill for service.

     (b) Upon the written request of a customer, notify a third person designated by the customer of an intended termination of service by sending the third person a duplicate notice. The third person need not pay the bill.

     (c) Make a diligent effort to notify the designated third person, but the utility does not incur any liability for a failure to notify the third person.

     2. As used in this section, “third person” includes any guarantor of the customer making the designation and any other person or public agency, other than the customer or the utility.

     [Pub. Service Comm’n, Gen. Order 27 § 4.2, eff. 8-21-81]—(NAC A 1-5-89; A by Pub. Utilities Comm’n by R198-01, 2-17-2005)