NAC704.383. Resumption of service.

     1. A utility shall resume service to a customer:

     (a) If the customer has complied with the requirements of the utility set forth in its tariff;

     (b) Upon the order of any court of competent jurisdiction or the Commission; or

     (c) If the statement conforms to the requirements of that paragraph, immediately upon its receipt of the statement described in paragraph (a) of subsection 1 of NAC 704.370.

     2. Except as otherwise provided in subsection 3, if a utility terminates service to a customer because of nonpayment and the customer or another person or entity on behalf of the customer subsequently pays the utility in an amount that is sufficient to resume service, the utility shall resume service to:

     (a) A gas and electric customer not served through an advanced service delivery meter:

          (1) On the same day that the payment is received by the utility, if the payment is received by the utility on or before 10 a.m.; or

          (2) Within 24 hours after the time when the payment is received by the utility, if the payment is received by the utility after 10 a.m.

     (b) An advanced service delivery meter customer:

          (1) On the same day that the payment is received by the electric utility, if the payment is received by the electric utility on or before 2 p.m.; or

          (2) Within 24 hours, if the payment is received by the electric utility after 2 p.m.

     3. If a utility terminates service to a multiunit residential complex because of nonpayment and the customer of record or another person or entity on behalf of the customer of record subsequently pays the utility in an amount that is sufficient to resume service, the utility shall resume service to each unit within the multiunit residential complex on a priority basis, subject to emergency situations, including, but not limited to, emergency situations affecting the health of a person as described in paragraph (a) of subsection 1 of NAC 704.370.

     4. A utility may charge a fee, as set forth in its tariff, to resume service to a customer.

     (Added to NAC by Pub. Service Comm’n, eff. 1-5-89; A by Pub. Utilities Comm’n by R198-01, 2-17-2005; R035-11, 10-26-2011)