NAC704.390. Notice of termination of service to customer who is elderly or who is person with disability.

     1. A utility may not terminate service to a customer who is elderly or who is a person with a disability, or whose household includes a person who is elderly or a person with a disability, unless the utility has notified the customer or another resident of the customer’s household who is 18 years of age or older at the address where service is provided at least 48 hours before the date upon which the termination would occur.

     2. An electric utility shall make the notification required by subsection 1 in person. For the purposes of this subsection, “in person” means a method of notice provided by an electric utility in which a representative of the utility visits the premises where an advanced service delivery meter is located and makes a reasonable attempt to contact the customer at the premises.

     3. A gas utility shall make the notification required by subsection 1 in person or by telephone.

     4. When providing the notice required by subsection 1, the utility shall explain to the customer or other adult resident each item of information which subsection 7 of NAC 704.360 requires to be included in a written notice of intent to terminate service.

     5. In addition to the notice required by subsection 1, the utility shall notify governmental agencies or other organizations which have notified the utility that they will assist customers in paying their utility bills.

     [Pub. Service Comm’n, Gen. Order 27 § 6.2, eff. 8-21-81]—(NAC A 1-5-89; A by Pub. Utilities Comm’n by R198-01, 2-17-2005; R035-11, 10-26-2011)