NAC704.4125. Payment of bill for service.

     1. A bill for service issued by a utility is due:

     (a) Upon deposit of the bill with the United States Postal Service for delivery to the customer by first-class mail; or

     (b) In the case of delivery by other means, upon delivery of the bill to the billing address of the customer.

     2. A customer may pay the bill:

     (a) Unless there is reason to believe that he or she has defrauded, is defrauding or intends to defraud the utility, or other good cause exists, by depositing payment with the United States Postal Service for delivery to the utility by first-class mail;

     (b) By making payment at the business office of the utility; or

     (c) By making payment to any person authorized by the utility to accept payment.

     3. Except as otherwise provided in this subsection, the date a bill is past due may not be earlier than 15 days after its issuance. If the last day for payment before the past due date falls on a Sunday, legal holiday or any other day on which the office of a utility used for the payment of bills is closed, the last day for payment is the next business day. Payment of a bill by first-class mail is timely if the payment is received by the utility not more than 3 days after the past due date.

     4. A utility may charge a customer a fee, as set forth in its tariff, for:

     (a) The return of an unpaid check.

     (b) The late payment of a bill.

     (c) The use of a credit card to make a payment to the utility, except a small-scale provider of last resort that is not a competitive supplier shall not charge a customer a fee for the use of a credit card to make a payment to the small-scale provider of last resort that is not a competitive supplier or enter into an agreement with a third-party credit card service which charges a customer such a fee, unless the fee has been reviewed and approved by the Commission.

     (Added to NAC by Pub. Service Comm’n, eff. 1-5-89; A by Pub. Utilities Comm’n by R059-02, 2-17-2005; R040-08, 9-18-2008)