NAC704.4165. Notice of intended termination of service.

     1. Except as otherwise provided in NAC 704.418, a utility that intends to terminate service to a customer shall give written notice of the termination to the customer and make a reasonable effort to notify any:

     (a) Cosigner or guarantor of the customer; and

     (b) Third person designated by the customer pursuant to NAC 704.4175.

     2. Except as otherwise provided in subsection 1, the notice must be served upon each person described in that subsection at least 5 business days before the date of the termination by personal delivery or by first-class mail addressed to his or her last known mailing address. Service of the notice shall be deemed complete as of the date of mailing or personal delivery.

     3. The notice must clearly set forth:

     (a) The account number and telephone number of the customer affected;

     (b) The date on or after which the termination will occur;

     (c) The reason for the termination;

     (d) If the termination is for nonpayment of a delinquent bill or any installment due on such a bill, the total amount of money owed to the utility by the customer and the minimum payment required to avoid termination;

     (e) The telephone number at which the customer may obtain information from the utility concerning the customer’s bill or service;

     (f) A statement that the customer may contest the termination before the Division as provided in NAC 704.4205; and

     (g) If required by that section, the statement required by NAC 704.4205.

     (Added to NAC by Pub. Service Comm’n, eff. 1-5-89; A by Pub. Utilities Comm’n by R059-02, 2-17-2005)