NAC704.6893. Responsibility for service; response to service calls.

     1. A provider is responsible for all aspects of service on its side of the point of demarcation. The provider shall verify to the best of its ability that any service problem is on the local exchange company’s side of the point of demarcation before reporting the problem to that local exchange company.

     2. A local exchange company shall respond only to service calls made by a provider or an agent of the provider who is designated in a letter of authorization received from the provider. A local exchange company shall not respond to a service call made by an end user unless the local exchange company is providing service directly to the end user who placed the service call. The applicable service charges of the local exchange company apply if the local exchange company visits the premises in response to a report of a problem and determines that the problem is on the provider’s side of the point of demarcation.

     3. The provider shall provide a telephone number for repair service to an end user when it establishes service with the end user.

     4. If an end user subscribes to services from a provider, the provider must be contacted for any problems related to the services provided in connection with the shared tenant service. The local exchange company is not responsible to the end user for those services.

     (Added to NAC by Pub. Service Comm’n, eff. 10-1-94)