NAC704.68936. Written acknowledgment from subscriber: Contents; retention.

     1. A provider shall obtain a written acknowledgment from each end user at the time he or she subscribes to the services of the provider which states that:

     (a) The end user is aware of and may, at any time, obtain service from the local exchange company at no charge from the provider to the end user.

     (b) The provider is the sole contact for an end user for all questions, service problems, and billing disputes related to the services provided.

     (c) The end user may subscribe to listings in the telephone directory of the local exchange company through the provider.

     (d) The end user has unlimited access to the operator services, emergency 911 service, and other emergency services provided by the local exchange company.

     (e) The end user is aware that the telephone numbers assigned to the provider for use by end users are the property of the local exchange company, and not of the provider or the end user.

     (f) The end user is aware that he or she may be required to pay applicable connection charges and charges for a special construction from the point of demarcation to the premises where the telephone is located which are associated with establishing service with the local exchange company if the provider ceases to provide shared tenant service.

     (g) The end user is aware that the local exchange company may interrupt service if the provider fails to pay for the service.

     (h) The end user who occupies a transient apartment is aware that he or she may access any long distance service which is:

          (1) Obtained by the end user dialing 800; or

          (2) Referred to as “10XXX0+/-service,” if facilities to provide such a service are available.

     2. The provider shall retain the written acknowledgment for at least 3 months after the termination of the service provided to the end user.

     (Added to NAC by Pub. Service Comm’n, eff. 10-1-94)