NAC706.3973. Oral or informal written complaints: Disposition.

     1. The staff of the Authority shall attempt to resolve any oral or informal written complaint made by a customer against a motor carrier or broker.

     2. The staff of the Authority may request that the customer provide a written confirmation of an oral complaint.

     3. The staff of the Authority shall, within 20 days after receiving an informal written complaint, send a copy of the complaint to the motor carrier or broker against which the complaint is made. The staff may require the motor carrier or broker to file a response to the informal written complaint with the staff pursuant to NAC 706.3975.

     4. The staff of the Authority shall examine an oral or informal written complaint, any response and any other information obtained by the staff that is necessary for the resolution of the complaint.

     5. After completing an investigation of the matter set forth in an oral or informal written complaint, the staff of the Authority shall:

     (a) Notify the parties to the complaint of the results of the investigation; and

     (b) Recommend any action that the parties should take to resolve the complaint.

     6. The staff of the Authority shall inform a customer of his or her right to file a formal complaint if the customer is not satisfied with the resolution of his or her oral or informal written complaint pursuant to this section.

     (Added to NAC by Transportation Serv. Auth. by R071-98, eff. 10-28-98; A by R040-02, 9-20-2002)