NAC706.3977. Formal written complaints: Transmittal of unresolved complaint to Authority.

     1. If the staff of the Authority cannot resolve a formal written complaint, either because it determines that the complaint cannot be resolved or the complainant is not satisfied with the recommendation of the staff, the staff shall inform all parties that the complaint has been transmitted to the Authority for review.

     2. In addition to transmitting the formal written complaint, the results of its investigation and its recommendation to the Authority, the staff of the Authority shall transmit:

     (a) The reasons for the complaint;

     (b) The position taken by the respondent; and

     (c) Any interim action taken by the staff.

Ê The staff shall send this additional information to the complainant and respondent.

     (Added to NAC by Transportation Serv. Auth. by R071-98, eff. 10-28-98; A by R040-02, 9-20-2002)