NAC645H.505. Form for citizens’ complaints; investigations; procedure following investigation.

     1. The Division will prepare and require a standard form or affidavit for use in making a citizen’s complaint. This form may require any information the Division considers pertinent.

     2. Except as otherwise provided in subsection 3, if a citizen’s complaint is made, the Division will investigate any action that appears to violate a provision of this chapter or chapter 645H of NRS and need not be limited to the matter in the complaint.

     3. If a citizen’s complaint or a formal complaint is made against an asset management company or asset manager, the Division will:

     (a) Not investigate the complaint unless the complaint:

          (1) Is in writing, signed and dated;

          (2) Contains the mailing address and daytime telephone number of the person making the complaint; and

          (3) Contains the complete address of the real property that is the subject of the complaint, as applicable.

     (b) Require an asset management company or asset manager to maintain all records relating to the complaint until the issue is resolved.

     4. An asset management company or asset manager shall disclose all facts and documents pertinent to an investigation to members of the Division’s staff conducting the investigation.

     5. If the Division determines that sufficient evidence exists to establish a violation, it will prepare and file a formal complaint. If insufficient evidence exists, the Division may dismiss the matter without prejudice at any time.

     (Added to NAC by Real Estate Div. by R147-12, eff. 6-3-2013)