NAC703.636. Transmittal of unresolved complaints to Commission.

Latest version.

     1. If the Division of Consumer Complaint Resolution cannot resolve a complaint, either because it determines that the complaint cannot be resolved or the complainant is not satisfied with the Division’s recommendation, it shall inform all parties that the complaint has been transmitted to the Commission for review.

     2. In addition to transmitting the complaint, the results of its investigation and its recommendation to the Commission, the Division shall transmit:

     (a) The reasons for the complaint;

     (b) The position taken by the respondent; and

     (c) Any interim action taken by the Division.

Ê The Division shall send this additional information to the complainant and respondent.

(Added to NAC by Pub. Service Comm’n, eff. 1-6-84)

                    
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